Artificial intelligence is a general-purpose technology with broad and significant implications for society and for most forms of knowledge work. This also applies to our own work at the Norwegian Board of Technology. We aim to fulfil our public mission as efficiently as possible, and we are committed to exploring new tools that can support this work. At the same time, we must critically assess the very technology we are adopting.
The report “Artificial intelligence in knowledge work – experiences with the use of generative AI in technology assessment” is available in Norwegian below (PDF):
Kunstig intelligens i kunnskapsarbeid – erfaringer med bruk av generativ KI i teknologivurdering
Generative artificial intelligence is expected to become a turning point for many knowledge-intensive professions, yet the documented productivity gains have so far been limited. In the opening section of this report, we review the most important studies and theoretical concepts that may help explain this.
In our experience-based study, completed in autumn 2025, we applied AI models to 35 different tasks in our work, with project managers reporting their own perceived effects. To assess the use of AI, we applied three quality criteria for technology assessment: reliability, relevance, and legitimacy, in addition to time use.
In short, our experience suggests that AI tools are promising and useful as sparring partners in early-stage work and in well-defined processes such as summarisation, translation, and meeting notes. However, so far they have had less impact on productivity, relevance, and overall quality than initially expected.
These findings should be regarded as preliminary, given the rapid pace of development in the technology, models, and tools. The Norwegian Board of Technology will continue both to assess the technology and to experiment with its practical use in our own work.
